opening

24/7 Airport Shuttle, this is Martha. We go door to door anywhere in Arizona and Texas. Our prices are very reasonable; may I give you a quick quote for Arizona or Texas?

qualify

Would you like a one way or a round trip? To or from the airport? (Listen carefully) For how many people? Is a large sedan (SUV) okay, or do you need a larger vehicle?

trip datetime

What day is your trip? And what time? AM or PM? (Airport: 2 hours for domestic / 3 hours for international)

quote address

In order to give you a quote, what's the (pickup / drop off) address? (We pick you up at your home; city is okay for a rough estimate.)

value pitch

Most of our rides are no sharing and non-stop, so it's a lot faster and more convenient.

quote close

(Subtotal without tip) It's going to be $___.__ dollars (each way). (Don't pause) This is a great price, and we still have availability. Also, keep in mind the price does increase as it gets closer to the date, and we may book up pretty quick. Would you like me to set that up for you?

collect name

What is your first name? And your last name?

collect email

And what email would you like us to send your confirmation to?

collect phone

And what's a good cell phone number for you? (No landlines.)

collect flight

What airline are you flying on? And what's the flight number (Phoenix / Dallas)? (Only needed for airport pickups; can give it to us later by replying to the confirmation email.)

driver reassurance

All our drivers are great! They wait for you, help with bags, and get the door.

tip anchor

Would you like to do a 15, 20 or 25% tip? (I recommend 15% if you prefer cash or are uncertain; you can always give the driver extra in cash if you have a great experience.)

close confirm

Just to verify, you're getting picked up on ___ at ___ am/pm at ___ and dropped off at ___. Is that correct?

collect card

I'm ready for the card number whenever you are. And the expiration date? And the 3 digits? (4 digits on the front for American Express.)

confirmation

Great, you're confirmed, and I sent you a confirmation email. Please read the email in detail to make sure the date, time, cell phone number and addresses are correct, or call us back if you don't receive it in the next five minutes. When it's 1-3 (4-7 or 8-14) people we send a nice car (SUV or Shuttle) to pick you up like a Lincoln MKZ (Lincoln Navigator or Mercedes Sprinter).

“I'll just use Uber/Lyft”

We're a lot more reliable than Uber and Lyft, so you don't miss your flight — they often cancel last minute, surge to double the price when there's a driver shortage, and sometimes there are just no drivers. With us it's a private, door-to-door ride locked in on your schedule. Want me to set it up for you?

“How are you different / I'll shop around”

We do pretty much the same thing, except we're a private door-to-door service — we go anywhere and it's just you or your family in a nicer vehicle, not a van full of strangers stopping all over town. And we run 24/7 on your schedule. Would you like a quote?

“That's too expensive”

Keep in mind we're no-sharing and non-stop in a nicer vehicle with better drivers — faster, safer, and more convenient, door-to-door 24/7 on your schedule. You're not getting squished into a van stopping repeatedly or paying double for a taxi from a bus stop. Would you like me to set it up for you?

“Super Shuttle / shared van is cheaper”

A lot of folks mention that — but Super Shuttle actually went bankrupt about two years ago, and most of the shared-ride companies that did $40-50 rides went under during COVID. With gas prices up, the smaller companies left are usually more expensive, and you get a private door-to-door ride with us instead of a shared van. Would you like me to set it up for you?

“Greyhound / bus is cheaper”

Greyhound is cheaper, but they only run once a day to a couple cities, you can only buy online, and it takes about twice as long with all the stops. With us it's a private, direct, door-to-door ride on your schedule — we save you hours and you're not squished in with a crowd. Want me to set it up for you?

“Cheaper to drive & park myself”

Totally understand wanting the best value. When you factor in everything — gas, the $30/day airport insurance, the 15% in taxes and fees, plus parking — a private shuttle usually comes out less overall, and you're not driving tired after a flight. It's door-to-door, no sharing. Should I go ahead and set it up?

“I need to check first (spouse / schedule)”

No problem — I can pull up and hold your reservation now, we don't require a deposit, and you can adjust anything later. I'll send a screenshot confirmation and you can pay with a debit card. That way your spot and price are locked before they fill up.

“What's your cancellation / refund policy?”

You can always reschedule for free as long as the driver isn't en route. If you need a refund: 70% back if you cancel more than 48 hours before pickup, 60% between 24-48 hours, 50% between 4-24 hours, and no refund under 4 hours or once the driver's on the way. I don't handle refunds myself, but it's easy — just reply to the cancellation email, type "Refund," and it goes straight to management.